Terms, Policies & Guidelines

Cancellation & Refund Policy

We understand that travel plans can change. Here's our fair and transparent cancellation policy:

• 7+ days before trip: Full refund minus 10% processing fee
• 3-6 days before trip: 50% refund of the total booking amount
• Within 72 hours (0-2 days): No refund available
• No-show: No refund will be provided

Refund Process: Approved refunds will be processed within 5-7 business days to the original payment method.

Note: In case of emergencies, natural disasters, or force majeure events, we'll work with you on a case-by-case basis to reschedule or provide fair compensation.

Payment Terms

Accepted Payment Methods

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfer (NEFT/RTGS/IMPS)
• Cash (payable to driver at pickup or during trip)

Payment Schedule

• Advance Payment: 30% of total booking amount required to confirm reservation
• Balance Payment: Remaining 70% payable before trip start or on the first day of service
• Same-Day Bookings: Full payment required at time of booking

Secure Payments: We use verified payment channels and never ask for credit card details via WhatsApp or email. All bank transfers go to our registered business account.

Booking Terms & Conditions

What's Included in the Package Price

• Cab service with experienced driver for the entire trip
• Fuel for the entire journey
• Driver's food & accommodation
• Vehicle insurance

What's NOT Included

• Hotel/accommodation costs for travelers
• Meal costs for travelers
• Entry fees to tourist attractions, parks, or museums
• Guide services (we can arrange at additional cost)
• Toll & parking charges (vary by route, borne by customer)
• Personal expenses and shopping

Booking Confirmation

Your booking is confirmed once you receive a confirmation message via WhatsApp or email from us, along with advance payment receipt.

Changes to Itinerary

Minor changes to the itinerary during the trip are allowed and can be coordinated with the driver. Major changes may incur additional charges based on extra distance or time.

Vehicle & Safety Policy

Our Commitment

• All vehicles are well-maintained and regularly serviced
• 100% smoke-free, clean, and comfortable interiors
• GPS-enabled vehicles for safety tracking
• Drivers are experienced, licensed, and background-verified
• First aid kit available in every vehicle

Passenger Responsibilities

• Smoking and alcohol consumption inside vehicles is strictly prohibited
• Passengers must wear seat belts at all times
• Treat drivers with respect and courtesy
• Any damage to the vehicle caused by passengers will be charged

Emergency Support

In case of breakdowns, accidents, or emergencies, we provide 24/7 support. Our team will arrange replacement vehicles or assistance as quickly as possible.